- Return Policy:
We truly believe that you will be satisfied with the products you have purchased from us, because we at Oudy always aim to provide our customers with the best products that will fill their every need. However, we fully understand that sometimes your purchase may not meet your expectations. In this case, we ask of you to read the following terms concerning any request related to returning an order.
If you wish to return the product simply because you did not like it, we ask of you to return it in its original packaging and all its accessories. You may ask for a return within 14 days of the date you received the product. Returns can be delt with as exchanges or refunds, based on your request.
If you have received a damaged product, you may ask for a return only if the product had all its accessories and original packaging. We may ask of you for pictures to show us the damage before accepting your return request.
- Return process:
-Contact our customer service team through any available customer care platform.
-Provide us with your order number.
-Once approved, we will send you a Return Shipment via email.
-Courier will arrange a pick up from your specified address.
-The amount paid will be refunded within 14 working days according to bank regulations.
-Unapproved returns will be sent back to the previously indicated shipping address.
Credit card payments will be refunded to the same bank account used for the purchase.
Cash on delivery orders will be refunded as store credit.